Article 1903. Insurer’s Investigation and Information Duty

(1) An insurer which has reason to believe that the insured event may have occurred shall take reasonable steps to ascertain this.
(2) The insurer, knowing that the insured event has occurred, shall make best efforts in the circumstances to discover the identity and address of the beneficiary and inform that person accordingly. This information shall be provided no later than 30 days after the insurer becomes aware of the identity and address of the beneficiary.
(3) If an insurer is in breach of para. (1) or (2), the prescription of the beneficiary’s claim shall be suspended until the beneficiary acquires knowledge of his actual entitlement.